The Member Care team is the heart of Apostrophe Health. From day one, your members will receive the education they’ll need to understand their Apostrophe health plan and how to get the most from their benefits.
Our specialists will give your members the attention and support they need whenever they contact us — by phone, email or text.
Whether it’s to understand their bills, work with a provider or find a high-quality, lower-cost provider through our Smart Shopper program, our members appreciate the caring and compassionate support they receive.
In fact, Member Care has received a customer satisfaction score of over 80% year over year, which is rare for health insurance.