memberpay

what is
MemberPay?

MemberPay is Apostrophe’s payment program that removes the billing chaos for members, providers and HR. Apostrophe pays providers both the plan sponsor and member portion of the medical claim. And instead of getting bills from multiple providers, members get a monthly, consolidated and easy-to-understand SuperEOB® that shows exactly what they owe for each family member.

what is
MemberPay?

MemberPay is Apostrophe’s payment program that removes the billing chaos for members, providers and HR. Apostrophe pays providers both the plan sponsor and member portion of the medical claim. And instead of getting bills from multiple providers, members get a monthly, consolidated and easy-to-understand SuperEOB® that shows exactly what they owe for each family member.

how does MemberPay work?

Step 1

Members get care.

Step 2

Most members pay $0, depending on their provider.

Step 3

Apostrophe reviews the charges, then pays the provider the plan and member portions of the bill.

Step 4

Members get a SuperEOB that consolidates all out-of-pocket costs.

Step 5

Members pay online with flexible payment options.

Step 1

Members get care.

Step 2

Most members pay $0, depending on their provider.

Step 3

Apostrophe reviews the charges, then pays the provider the plan and member portions of the bill.

Step 4

Members get a SuperEOB that consolidates all out-of-pocket costs.

Step 5

Members pay online with flexible payment options.

what are the benefits
of MemberPay?

Apostrophe MemberPay simplifies the billing process and eliminates common areas of friction.

With Apostrophe MemberPay:
  • Providers get paid quickly and don’t have to collect payment from members.
  • Members receive a monthly SuperEOB – a consolidated, easy-to-read statement – making it easier to keep track, manage and pay their bills.
  • Members get 0% interest long-term payment options.
  • Members are shielded from aggressive hospital collections and denial of care. 
  • HR and members don’t need to sort through bills to determine what’s a real bill and what’s a balance bill.

Apostrophe MemberPay simplifies the billing process and eliminates common areas of friction.

With Apostrophe MemberPay:
  • Providers get paid quickly and don’t have to collect payment from members.
  • Members receive a monthly SuperEOB – a consolidated, easy-to-read statement – making it easier to keep track, manage and pay their bills.
  • Members get 0% interest long-term payment options.
  • Members are shielded from aggressive hospital collections and denial of care. 
  • HR and members don’t need to sort through bills to determine what’s a real bill and what’s a balance bill.

average net promoter scores (nps)

We’ve asked members for their feedback on how they
like MemberPay. Our net promoter score (NPS) for MemberPay is 90.

0

All Industries

0

Health Insurance

0

Apostrophe

*Based on 2020 American Customer Satisfaction Index


what members are saying about us