memberpay
what is
MemberPay?
MemberPay is Apostrophe’s payment program that removes the billing chaos for members, providers and HR. Apostrophe pays providers both the plan sponsor and member portion of the medical claim. And instead of getting bills from multiple providers, members get a monthly, consolidated and easy-to-understand SuperEOB® that shows exactly what they owe for each family member.
what is
MemberPay?
MemberPay is Apostrophe’s payment program that removes the billing chaos for members, providers and HR. Apostrophe pays providers both the plan sponsor and member portion of the medical claim. And instead of getting bills from multiple providers, members get a monthly, consolidated and easy-to-understand SuperEOB® that shows exactly what they owe for each family member.
how does MemberPay work?
what are the benefits
of MemberPay?
Apostrophe MemberPay simplifies the billing process and eliminates common areas of friction.
With Apostrophe MemberPay:
- Providers get paid quickly and don’t have to collect payment from members.
- Members receive a monthly SuperEOB – a consolidated, easy-to-read statement – making it easier to keep track, manage and pay their bills.
- Members get 0% interest long-term payment options.
- Members are shielded from aggressive hospital collections and denial of care.
- HR and members don’t need to sort through bills to determine what’s a real bill and what’s a balance bill.
Apostrophe MemberPay simplifies the billing process and eliminates common areas of friction.
With Apostrophe MemberPay:
- Providers get paid quickly and don’t have to collect payment from members.
- Members receive a monthly SuperEOB – a consolidated, easy-to-read statement – making it easier to keep track, manage and pay their bills.
- Members get 0% interest long-term payment options.
- Members are shielded from aggressive hospital collections and denial of care.
- HR and members don’t need to sort through bills to determine what’s a real bill and what’s a balance bill.
average net promoter scores (nps)
We’ve asked members for their feedback on how they
like MemberPay. Our net promoter score (NPS) for MemberPay is 90.
All Industries
Health Insurance
Apostrophe
*Based on 2020 American Customer Satisfaction Index
what members are saying about us
“You people are so professional and kind. You always get stuff done and take care of the headache that is insurance. I can tell you truly care about me. I hope everyone there is blessed.”
– Apostrophe Member
“I knew all I needed to do was call and talk to y’all and I would feel better, thank you.”
– Apostrophe Member
“You guys, are hands down, now my favorite insurance company ever. My doctors love you too and said they wish all insurance companies were like you. You’re so amazing!”
– Apostrophe Member
“At first we were all really worried but I have not had any trouble at all. You guys are awesome sauce. I really appreciate you so much. You’re doing a great job. Tell everyone you see today that you all are doing an amazing job and keep it up!”id they wish all insurance companies were like you. You’re so amazing!”
– Apostrophe Member
“I just wanted to call and make sure [my virtual therapy visits are covered]. You guys are always awesome so I knew you’d duck and weave if you had to with all of this COVID-19 stuff. Thank you so much.”
– Apostrophe Member
“You guys always go above and beyond in meeting our insurance needs. Thank you for all the hard work you do I know it isn’t always easy but if anything my husband and I appreciate you!”
– Apostrophe Member
“You pay on our behalf?! I remember working pay check to pay check and not being able to afford care when I was spontaneously sick! Love how this company works!”
– Apostrophe Member
“I want to retire but I’m not ready to give up my Apostrophe coverage. I wish you guys had individual plans. Thank you guys for all you do.”
– Apostrophe Member
“I truly appreciate your communication. Since I have been with Apostrophe, I have had no problems getting questions answered or problems solved. I really appreciate the assistance that the company provides.”
– Apostrophe Member
“I’m quite pleased with how this turned out. I can’t believe that I only have to pay this much for a surgery.”
– Apostrophe Member
“You guys sure are better than Aetna. They were horrible to deal with.”
– Apostrophe Member
“FYI: We have been extremely happy with Apostrophe. Your business model is a game changer.”
– Apostrophe Member
“You guys are amazing at negotiating rates! At first I thought this insurance was all wanky and complicated, but now I’m starting to understand what it is you are doing. I appreciate that you work so hard to save me money, but also my employer. I know their savings affect me too. I’m learning to really love and appreciate Apostrophe!”
– Apostrophe Member
“I have to say I love this insurance. It was new for us but I absolutely love it.”
– Apostrophe Member
“I had a great experience; [my providers] love you guys, think you’re so easy to work with. And it’s because everyone is so nice and goes above and beyond to troubleshoot the issues we face as members.”
– Apostrophe Member
“I absolutely love working with y’all and am going to recommend to you everybody.”
– Apostrophe Member
“I’ve been pleasantly surprised by Apostrophe. You guys are a breath of fresh air!”
– Apostrophe Member
If you’re a mid-level self-funded plan and
want to learn if Apostrophe is the right plan for you:
want to learn if Apostrophe is the right plan for you:
